Booking & Payment Questions
1 : Can I book over phone?
2 : Can I book when I get there?
3 : Can I organize my own group?
4 : Does Vietnam accept credit cards?
5 : How do I book with my credit card?
6 : Is my credit card safe?
7 : How far in advance can I book?
8 : When do I receive confirmation of my booking?
9 : What do I do with the voucher?
10 : Where do I exchange my voucher?
11 : Do I have to print the voucher?
1, Can I book over phone?
Vietnam Real Travel (VRT) is a complete online booking service that offers 24 hour, 7 days a week customer service via email and phone. Our customer service guarantees an answer less than 24 hours, with most requests answered within 24 hours. To make a booking over the phone, our call center is open 24 hours 7 days a week.
Call us now: +84 586 52 05 06 or +84 979 710 700
2, Can I book when I get there?
Vietnam Real Travel's products can only be booked in advance, online or by phone. We recommend that you book your tours and travel services early, this will allow us to secure the booking and confirm.
3, Can I organize my own group?
Yes! We are totally flexibile and can develop any tour itinerary upon our clients specific request.
4, Does Vietnam accept credit cards?
Credit cards are accepted in most parts of Vietnam, more so in large cities like Hanoi, Saigon, Da Nang, Nha Trang, Hue and Hoi An...Many restaurants, coffee shops, travel agencies accept Visa, Master Cards, Diner Club, and American Express. Extra fees will be applied in most cases. You also can cash by many ATMs in big cities mentioned above. But if your trip includes rural areas, please make sure you have some cash in local currency with you.
5, How do I book with my credit card?
We will accept any VISA, Mastercard and American Express credit (including prepaid) for payment.
In instances when you use a credit card with an account name differ from the lead traveler, we will require a copy of the card, the cardholder’s ID and an authorization letter. We may require additional documents in some cases.
6, Is my credit card safe?
Booking on Vietnam Real Travel is very safe!
We use the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. We use one of the leading providers of SSL certificates. We do not save any of your credit card information in our database. They are directly sent to the payment gateway for the transaction.
7, How far in advance can I book?
Due to the availability of the service, we recommend to book as early as possible! Please contact us via email for the most updated prices
8, When do I receive confirmation of my booking?
Most tours are confirmed at time of booking. However some activities will be confirmed within 72 hours. If confirmation or otherwise is not received within 72 hours, please contact us so we can confirm ASAP.
9, What do I do with the voucher?
The voucher includes important information on how to parttake in an activity and also contact information fot the activity provider. Please follow this information, In any case, you must print your voucher and bring it with you.
10, Where do I exchange my voucher?
Please follow the important information indicated on your voucher. In most cases, the local provider will require you to redeem this voucher and show a valid photo ID for verification.
11, Do I have to print the voucher?
Yes. If you don’t have any means to print your voucher, please contact VRT and we will fax it to you. Without the voucher, you may not be permitted to take the tour. In most cases, the local provider will require you to redeem this voucher or show a valid photo ID for verification. Please check the Important Information section of your voucher, as there may be separate instructions.
1 : When is the best time to travel to Vietnam?
2 : Is it safe to travel to Vietnam?
3 : I am single female traveler, what should I be aware?
4 : What about bird-flu current status in Vietnam right now?
5 : Do I need visa for Vietnam?
6 : How about shopping in Vietnam?
7 : How can I get a pre-departure guide from Vietnam Real Travel?
8 : What is Vietnamese currency?
9 : What are some of the local customs I should be aware of?
10 : I have some VND left, can I change them back to my currency before going home?
11 : What is the flight time to Vietnam?
12 : Will I able to use my mobile phone in Vietnam?
13 : What are the World Heritage sites in Vietnam?
14 : What about travel insurance?
15 : Do I need to have any vaccinations before the trip?
16 : What to see on 1 - 2 days in Hanoi
17 : What to see on 1 - 2 days in Saigon
1, When is the best time to travel to Vietnam?
Vietnamese weather has its own personality in different parts of the country, hence it brings different charms and natural, varied conditions all year round. Generally Vietnam is in the tropical area with sunshine over 10 months a year with high humidity. In return it enables the evergreen of the vegetation and offers great opportunities to enjoy the landscape, colors, beaches, and fantastic, healthy food at any time you come. Please contact us for more weather details of your vacation time.
2, Is it safe to travel to Vietnam?
Vietnam is known as one of the safest vacation destination of the world with very low of crime. However, we still recommend our clients to be careful with their property by putting their important papers and valuable items in hotel safety boxes, going out with limited amount of cash and jewelry to prevent it from being snatched or pick-pocketed in the busy or quiet streets. This happens sometimes in the bigger cities and towns.
3, I am single female traveler, what should I be aware?
Generally, single travelers have a very safe environment in Vietnam. At the time of writing, we have not heard any reports on harassment problems or anything like that in Vietnam. And you will surely discover that Vietnamese are very welcoming, warm hearted and helpful.
4, What about bird-flu current status in Vietnam?
Vietnam was reported by WHO as one of the best countries for bird-flu defense. At the moment this problem is well under control, virtually Non - Existent.
5, Do I need visa for Vietnam?
Yes/No, it depends on your nationality, but most likely you will need a valid visa before heading to Vietnam if you are NOT from ASEAN: Scandinavian countries, we recommend you to check www.myvietnamvisa.com for more details on visa requirements or Contact Us . Also make sure that your passport is valid for at least 6 months before applying for a visa.
6, How about shopping in Vietnam?
Shopping in Vietnam is big fun with overwhelming choices, from traditional handicrafts, unique local products to the best known luxury international brands, from fixed-priced department stores to hard-bargained market places. It’s also great chance to interact with local Vietnamese via your deal. We hope you have enough money, luggage space and will contribute to our Vietnamese economy. Thank you.
7, How can I get a pre-departure guide from Vietnam Real Travel?
On every booked tour, you will be given our pre - departure guide which covers all necessary information about Vietnam including transport guide, shopping guide, and country information. Please do let us know if you want to get another free copy of it for your friends or your beloved ones. We are more than happy to pass it on.
8, What is Vietnamese currency?
Vietnamese DONG (VND). The current exchange to US dollar now is approximately: 1 USD = 21.000 VND
9, What are some of the local customs I should be aware of?
Like many Asian countries, the concept of 'saving face' is important in Vietnam. Try to resolve any difficulties in a calm, friendly matter. Losing your temper will not get you anywhere. To learn more about this, please see our Do's & Don'ts section. In the VRT Travel Guide.
10, I have some VND left, can I convert them back to my currency before leaving Vietnam?
You can change VND back to your currency at your final hotel or your departure airports in Vietnam.
11, What is the flight time to Vietnam?
› From Australia: Flight times range from 9 Hours (Sydney, Melbourne, Perth) to 12 hours (Adelaide, Brisbane)
› From New Zealand: 13 hours from Auckland
› From UK: 14 hours from London
› From USA: Flight times range from 16 hours (Los Angeles) to 19 hours (New York)
Your airline will provide yoy with the exact travel times.
12, Do I need to pay airport tax in Vietnam? How much?
No, all taxes are now included in the flight tickets.
13, Will I be able to use my mobile phone?
Mobile phone networks cover much of the country and global roaming is available. Check with your service provider before leaving home. Mobile phones are inexpensive in VN, so if yours will not work here, just buy a cheap one to use while you are here.
14, What are the World Heritages in Vietnam?
› Ha Long Bay - UNESCO World Heritage (Dec. 1994)
› Hue City - UNESCO World Heritage (Dec. 1993)
› Hoi An - UNESCO World Heritage (Dec. 1999)
› My Son Sanctuary - UNESCO World Heritage (Dec. 1999)
› Phong Nha- Ke Bang National Park - UNESCO World Heritage (Jul. 2003)
15, What about travel insurance?
Travel insurance is compulsory for any participant in our tours. It is necessary that all travelers should have travel insurance coverage before your departure. This will be really helpful in case of medical emergency evacuation. The travel insurance will cover against Hospital and Medical expenses, the cover relates to expenses as a consequence of accidents occurring to the bearer during the period of Insurance and/or unforeseen illnesses which arise during that period as well. To purchase travel insurance online Click HERE.
16, Do I need to have some vaccination before the trip?
No vaccinations are officially required by the Vietnamese authorities, however immunization against cholera, hepatitis, typhoid, tetanus, polio and Japanese encephalitis is advised. Please consult your doctors for further medical advice. Also plan to bring mosquito repellent. Wearing long-sleeved shirts and slacks from dusk onward and avoiding perfume is also recommended. In addition to an ample supply of any prescription drugs you are taking (and a prescription which can be filled in case your pills go missing) bring medicines for: Headaches, diarrhea, constipation, insect bites, sore throats, eye drops, cuts, etc. Medical standards outside Hanoi and Saigon are lower that those found in western countries.
17, What to see on 1-2 days in Hanoi?
› Ho Chi Minh President Mausoleum and Museum
(the Mausoleum is often closed between Oct. & Dec., for annual re-embalming, but you can visit the front side of the Mausoleum, the Museum in the same area and Ba Dinh Square)
› Army Museum and the Flag Tower
› Van Mieu (the Temple of Literature)
› Hilton Prison (Museum)
› Hanoi Opera House (French style building)
› The Old Quarter
› Hoan Kiem Lake and Ngoc Son Pagoda in Hanoi's center
› St. Joseph's Cathedral
› Thang Long Water Puppet Theater (some shows every evening and you can choose time)
› Museum of Ethnology
› American B-52 bomber wreckage in Ngoc Ha village (Huu Tiep lake)
› Long Bien Bridge and the Red River
› Fine Arts Museum
If you have any questions that are not covered in the above answers, please kindly do let us know by email. We are more than happy to clear your concerns as soon as possible. For fully detailed travel tips in Indochina, please click Travel guide on our website.
or click Live chat to speak to the person who will guide you.